Work-from-Home Customer Support – French Speaking

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. In this position you will engage with customers through chat, email, and phone, turning inquiries into positive experiences while supporting our e‑commerce operations.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and calls.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of each interaction in our CRM system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar e‑commerce and CRM tools.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off, monthly health stipend, and performance‑based bonuses.
• A collaborative team that values growth and respect.