German-speaking Customer Support Specialist

About the role

At Salonkee we are transforming the beauty and wellbeing industry with digital solutions that streamline salon operations across Europe. As a Customer Support Specialist in the Customer Success team you will provide exceptional support in German, helping clients get the most out of our software tools.

Key responsibilities

• Rapid Support & Resolution – deliver quick assistance mainly over the phone, with chat and email support, aiming to resolve inquiries within 24 hours.
• Technical Support & Setup – troubleshoot login, system and hardware issues and guide salons through configuration.
• Billing & Subscription Management – handle billing, payments and subscription updates.
• Relationship Management & Retention – conduct regular check‑ins, proactively address partner needs and mitigate churn risks.
• Platform Education & Knowledge Sharing – educate partners on platform features and share best practices.
• Documentation & Continuous Improvement – record interactions in the CRM, monitor trends and contribute to FAQs and product feedback.

Required profile

• Previous experience in client support, especially phone‑based assistance.
• Customer‑focused mindset with patience and empathy.
• Quick problem‑solving ability and appropriate escalation when needed.
• Detail‑oriented approach to accurate documentation and follow‑up.
• Efficient time‑management and multitasking skills.
• Technical proficiency with phone systems, CRM platforms and helpdesk software.
• Excellent communication in both German and English.

Required skills

• Phone systems
• CRM platforms
• Helpdesk software

What we offer

• Opportunity to make a meaningful impact on the company’s success.
• Permanent contract providing stability and long‑term growth potential.
• Flat hierarchies that promote open communication and idea sharing.
• International, multicultural team environment.
• Regular company events for networking and collaboration.
• Free coffee and lunch vouchers.
• Positive, creative company culture that values teamwork.
• Fun and exciting moments as we work towards shared goals.