Remote French-English Customer Support Representative

About the role

We are seeking a motivated French‑English Customer Support Representative to join our global, fully remote team. In this position you will interact with customers in both languages, turning inquiries into positive experiences while supporting e‑commerce operations.

Key responsibilities

• Respond to customer questions via chat, email and phone in French and English.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of each interaction in our support platform.
• Share feedback and insights to help improve products and processes.
• Collaborate with a friendly remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Knowledge of CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular performance reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.