Director, Financial Crime Compliance Operations

About the role

Join Hines as the Director of Financial Crime Compliance Operations, leading the day‑to‑day delivery of a global Financial Crime Compliance programme. You will oversee due‑diligence, AML/KYC processes and ensure regulatory obligations are met while delivering a smooth investor experience.

Key responsibilities

• Lead operational delivery of investor AML/KYC from onboarding through ongoing monitoring and periodic review.
• Manage global due‑diligence and screening operations, including name screening, alert handling and vendor due‑diligence.
• Supervise and review transaction due‑diligence for buyers, sellers, JV partners and non‑Luxembourg investors.
• Collaborate with the Luxembourg AIFM’s RC, Investor Relations and external Transfer Agent on KYC approvals and escalations.
• Establish service standards, monitor onboarding turnaround times and continuously improve the KYC experience.
• Develop scalable, risk‑based processes and drive technology, automation and data use to enhance efficiency and control effectiveness.
• Lead, coach and develop a team of managers and analysts across Luxembourg/London and the Global Centre of Excellence in Gurugram.

Required profile

• Significant experience leading Financial Crime Compliance operations within investment management or transfer agency.
• In‑depth technical knowledge of Luxembourg AML regulation and broader anti‑money‑laundering, sanctions, anti‑bribery and corruption requirements.
• Proven ability to design and manage AML/KYC operating models and operational planning.
• Strong stakeholder‑management, influencing and people‑leadership skills.
• Continuous‑improvement mindset with experience applying technology, automation and data to build scalable processes.