Customer Support Assistant - Remote

About the role

We are looking for a Customer Support Assistant to help train next‑generation AI systems by providing high‑quality, real‑world input. This remote contractor role involves responding to customer queries, annotating interactions and contributing to AI‑driven support tools.

Key responsibilities

• Provide clear, accurate, and empathetic written and verbal responses to a variety of customer support queries.
• Contribute insights to the development and refinement of AI‑driven customer support tools.
• Assess, annotate, and review support interactions to ensure quality and consistency.
• Identify common customer pain points and document best practices for issue resolution.
• Collaborate with the customer’s team to share feedback, suggest process improvements, and enhance training data quality.
• Maintain high standards of communication, staying detail‑oriented and responsive in a fast‑paced remote environment.
• Ensure data privacy and confidentiality in all support interactions and documentation.

Required profile

• Exceptional written and verbal communication skills with a focus on clarity and empathy.
• Prior experience in customer support or a similar client‑facing role.
• Ability to adapt communication style to different audiences and platforms.
• Strong analytical thinking and problem‑solving abilities.
• Keen attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a remote setting.
• Proficiency in documenting and reflecting on customer interactions.

Required skills