Customer Support Agent

About the role

As a Customer Support Agent you will deliver high‑quality, timely support to customers in Luxembourg and worldwide, contributing to service excellence within an international environment.

Key responsibilities

• Handle customer inquiries and incidents across SIX products and data services via ticketing tools, email, calls and meetings.
• Manage and maintain operational relationships with key customers.
• Conduct root‑cause analysis, identify recurring issues and help implement sustainable solutions.
• Support business growth by engaging with new customers, products, services and SIX initiatives.

Required profile

• Experience in financial markets with exposure to asset servicing, middle/back office, market data products and regulatory topics such as MiFID and ESG.
• Strong customer orientation with excellent communication and presentation skills.
• Analytical, investigative and solution‑driven mindset.
• Interest in continuous learning to support service excellence across a global product and data portfolio.
• Fluent in English and French (written and spoken); Dutch is a plus.
• Interest in automation and AI‑related topics is an advantage; prior AI knowledge is a plus but not required.

Required skills