Technical Services Manager – Coatings

About the role

We are seeking a Global Technical Services Manager to lead technical services and application support for carbon black used in inks, paints, and coatings. The role is fully remote and involves direct interaction with customers to solve formulation challenges and support product commercialization.

Key responsibilities

• Lead global technical services for liquid system applications.
• Support customers with formulation and application troubleshooting, addressing dispersion, rheology, gloss, jetness, and filterability issues.
• Conduct Design of Experiments (DoE) trials, product evaluations, and scale‑up activities.
• Recommend suitable carbon black grades based on customer applications.
• Develop application testing standards and performance benchmarks.
• Collaborate closely with R&D, Quality, Manufacturing, and Sales teams.
• Support product development and commercialization initiatives.
• Lead root‑cause analysis and resolve technical complaints.
• Prepare technical presentations, webinars, and application documentation.
• Manage technical operations, KPIs, and team development.

Required profile

• Master’s or PhD in Chemistry, Polymer Science, Materials Science, or Chemical Engineering.
• 10–15 years of experience with carbon black for inks and coatings.
• Strong knowledge of dispersion science, rheology, and color science.
• Proven experience in customer‑facing technical or application roles.
• Fluent in German and English.

Required skills

• Dispersion science
• Rheology
• Color science
• Design of Experiments (DoE)
• Application testing and troubleshooting
• Root‑cause analysis
• Technical complaint resolution