Process Improvement Specialist, 3P Planning

About the role

The Process Improvement Specialist for 3P Planning will design analytical frameworks that turn volume forecasts and network changes into actionable carrier strategies. The role focuses on cost‑out initiatives, defect reduction, and data‑driven reporting across Amazon's third‑party transportation portfolio.

Key responsibilities

• Build analytical models that translate forecasts and network shifts into carrier strategies aligned with growth objectives.
• Drive cost‑out programs, develop and maintain cost models (CPP, CPS), benchmark carrier performance, and quantify savings opportunities.
• Partner with Finance and Procurement to create business cases and report cost performance to leadership.
• Own the Off‑Manifest Defect Reduction program, analyze root causes using DPMO frameworks, and implement corrective actions with Operations and carrier partners.
• Establish and monitor KPIs such as reconciliation rates and missing‑manifest success rates.
• Create and maintain dashboards and automated reports to provide visibility into cost trends, defect performance, and planning assumptions.
• Collaborate cross‑functionally with Operations, Quality, Procurement, and external carriers to align priorities and execute program goals.

Required profile

• Bachelor’s degree or equivalent in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics, or a related technical field.
• Experience leading cost‑out initiatives across multiple departments.
• Strong analytical and problem‑solving abilities.

Required skills