Junior Networking (UC) Engineer

About the role

Damovo supports its customers through tailor-made IT solutions, and is looking for a customer-focused Network Engineer early in their career with a primary focus on Unified Communications (UC). The role supports a large banking customer and manages the smooth operation of their UC environment. It is an on-site position within an on-site team covering 7am to 7pm, Monday to Friday, with remote support from a team of senior engineers for complex issues. Training is provided.

Key responsibilities

• Support the day-to-day requirements of the customer's UC environment, ensuring end users get an excellent support experience, devices are monitored for performance issues and agreed service levels are met.
• Respond to incoming incidents and service requests, resolving them remotely and in person.
• Communicate with internal customers about open incidents and requests and accurately record all work in the ticket management system.
• Ensure service levels are achieved and collaborate with internal teams as necessary.

Required profile

• Degree in a relevant technical field, or equivalent experience.
• Ability to analyse and troubleshoot problems, recommend solutions and act on them.
• Articulate communicator, customer-focused and aware of service delivery.
• Motivated and assertive, comfortable working with others in a demanding environment.

Required skills

• Exposure to UC technologies such as MS Teams, Cisco conferencing equipment, call recording and monitoring solutions.
• Data networking skills are an advantage.
• Working towards an industry certification such as Cisco CCNA, Microsoft Teams MS-900 or CompTIA Network+ is an advantage.