Head of Luxembourg Transfer Agency

About the role

Reporting to the EMEA Head of Transfer Agency, you will lead the Transfer Agency function in Luxembourg. You are responsible for governance, operational control and service excellence, acting as the senior site and functional leader.

Key responsibilities

• Drive process consistency, standardisation and efficiency in line with global and EMEA strategy.
• Lead Transfer Agency initiatives and ensure alignment with overall business objectives.
• Support new business onboarding and growth within approved budgets.
• Provide leadership, coaching and strategic oversight to managers and their teams.
• Identify talent needs, foster a high‑performance culture and manage succession planning.
• Make staffing and organisational decisions, control expenses and oversee the annual salary review.
• Participate in divisional and regional strategic planning and translate strategy into local priorities.
• Develop, manage and control the Luxembourg Transfer Agency budget.
• Lead complex, cross‑functional initiatives involving compliance, risk, legal, technology and operations.

Required profile

• Seasoned Transfer Agency leader with deep technical, regulatory and business expertise, preferably in Luxembourg or a comparable regulated environment.
• Proven ability to manage profitability and performance of a major business segment.
• Strong leadership and organisational skills with experience overseeing multiple units or functions.
• Excellent oral and written communication, capable of influencing senior stakeholders.
• Demonstrated capability to lead through change in a dynamic environment.

Required skills

• Extensive knowledge of Transfer Agency operations and regulations.
• Strategic planning and business performance management.
• Leadership, coaching and talent development.
• Cross‑functional collaboration with Compliance, Risk, Legal, Technology and Operations.