Customer Aftersales Advisor – Driver Support

About the role

As a Customer Aftersales Advisor you will be the main point of contact for drivers using Leasys Luxembourg’s mobility services. You will ensure every interaction is handled professionally, efficiently and with a focus on customer satisfaction.

Key responsibilities

• Manage incoming driver requests via phone and email following internal processes.
• Provide clear guidance and accurate information on services, procedures and solutions.
• Resolve customer queries promptly and ensure effective follow‑up.
• Coordinate with internal teams to deliver optimal solutions.
• Proactively reach out to drivers to support them and promote services.
• Record all customer interactions and actions in internal systems.
• Contribute to service quality monitoring and continuous improvement initiatives.
• Identify recurring issues and suggest process optimisations.
• Build and maintain strong relationships with drivers and internal stakeholders.

Required profile

• Service‑driven, resilient and people‑oriented professional.
• Strong customer focus with a genuine willingness to help.
• Excellent communication and interpersonal skills.
• Comfortable handling a high volume of phone and email interactions.
• Solution‑oriented mindset with good problem‑solving abilities.
• Organised, detail‑oriented and able to manage multiple priorities.
• Positive, proactive and able to work under pressure.
• Team player with a hands‑on and flexible attitude.
• Previous experience in customer service is an advantage.

Required skills

• Fluent French (C1 level)
• Fluent Luxembourgish (C1 level)
• Fluent English (C1 level)

What we offer

• Stable international company in the mobility sector.
• Pension plan, performance‑related bonus and meal vouchers.
• Opportunities to gain experience in fleet management and customer operations.
• Supportive, collaborative and people‑oriented team environment.