Key Account Manager (m/f)

About the role

Broadcast Centre Europe (BCE), part of the RTL Group, is looking for a Key Account Manager to manage and grow a portfolio of strategic key accounts across Luxembourg and the European market. The role sits in the Sales & Marketing team and combines business development, account strategy and customer success.

Key responsibilities

• Manage and grow a portfolio of strategic key accounts, ensuring long-term customer satisfaction, retention and growth.
• Act as the primary point of contact for key clients, building relationships with senior stakeholders, operational teams and decision-makers.
• Identify new business opportunities through upselling, cross-selling and expanding the service portfolio.
• Develop and execute account plans aligned with client objectives, market trends and BCE's commercial strategy.
• Coordinate with technical, operational and presales teams to ensure excellent service delivery.
• Lead commercial negotiations, contract renewals and pricing discussions while ensuring profitability and compliance.
• Monitor customer needs and market trends to propose innovative solutions, and maintain account data, pipelines and forecasts in the CRM system.
• Represent BCE at industry events, conferences and customer meetings across Europe.

Required profile

• Minimum 7 years of experience in Key Account Management, Sales or Business Development in media, broadcasting, telecommunications, technology or related fields.
• Proven track record managing large strategic customers and long-term partnerships.
• Strong understanding of the media services, broadcasting, content distribution or technology solutions ecosystem.
• Comfortable working internationally with stakeholders across different countries and cultures.
• Willingness to travel regularly within Luxembourg and Europe.

Required skills

• Fluent English and Luxembourgish (written and spoken); additional European languages are an advantage.
• Negotiation, presentation and relationship management skills.
• Experience managing contracts, pricing and revenue growth initiatives.