Customer Services Associate – Client Review Team

About the role

Join OneLife’s Client Review Team as a Customer Services Associate, supporting the periodic review of cross‑border life insurance contracts for high‑net‑worth clients. You will ensure documentation completeness, compliance, and deliver exceptional service to partners and clients.

Key responsibilities

• Investigate contract documentation to verify completeness and regulatory compliance.
• Handle feedback from partners and clients, ensuring timely resolution.
• Conduct thorough AML analysis of all submitted documents.
• Participate in the end‑to‑end process of periodic contract reviews.
• Maintain high standards of client service and data quality.

Required profile

• Proven experience in KYC or AML within banking or insurance.
• Strong interpersonal skills and a collaborative team mindset.
• Fluent in French and English; Dutch is a plus.

Required skills

What we offer

• Member of the Insurance collective agreement with a 13th‑month bonus.
• Lunch vouchers (EUR 13), pension plan, and 35.5 days of annual leave.
• Flexible working hours, teleworking options, and a supportive, inclusive culture.
• Opportunities for professional development and access to a sports committee, social events, and office fruit.