Senior Solutions Engineer

About the role

Syniverse is looking for a Senior Solutions Engineer based in Luxembourg (Contern). The role provides global pre-sales technical leadership and advanced support in identifying, creating and integrating solutions and strategies across several complex solution areas. It works with Sales to identify opportunities, offering technical subject-matter expertise and commercial support through the selling process, with a focus on sales closures. The incumbent acts as a lead Solutions Engineering SME for multiple lines of business or product sets and presents as an industry expert at global trade shows.

Key responsibilities

• Provide technical pre-sales expertise and sales support to global account teams throughout the sales cycle for multiple solution areas (60%).
• Develop and present technical system solutions and sales proposals to customers, and act as the main technical liaison between Sales and the rest of the organization.
• Lead the closing of complex technical sales and give frontline expertise in sales presentations, product demonstrations and system installations.
• Define market requirements for Product teams, influencing product investment plans and roadmaps.
• Help achieve and exceed sales targets, develop solution-specific "attack plans" for customer segments, run competitive analyses and market studies, and assist Sales as technical lead on revenue opportunities (20%).
• Prepare and deliver presentations at industry meetings, user groups and trade shows (10%).
• Take part in product and R&D teams, giving input on customer needs, market information and competitive insight (10%).
• Work with Development and other teams on RFXs, and share operational issues with Customer Support and Operations.

Required profile

• BA/BS degree in Engineering, Business Administration or Marketing, or equivalent experience.
• Typically 5-10 years of general business experience, including product portfolio management, technical leadership or a telecommunications or related technology background.
• Sales or sales support experience desirable.
• Expert technical knowledge across a wide range of solution areas and industry technologies.
• Strong leadership, analytical and organizational skills, and excellent written and verbal communication.

Required skills

• Proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Understanding of financial principles and financial analysis.
• Strong public speaking abilities.

What we offer

• Flexible and remote work options.
• A competitive total compensation package.
• An inclusive, collaborative and transparent culture.