Maître d'Hôtel – Lead Floor Operations in Luxury Restaurant

About the role

As the Maître d’Hôtel you will be the conductor and host of the dining room, leading the floor team to deliver elegant, seamless service while creating a warm, welcoming atmosphere for every guest.

Key responsibilities

• Oversee daily floor operations with precision and calm.
• Monitor and optimise bookings, capacity, and guest flow together with hosts.
• Supervise POS system and transactions for accuracy and speed.
• Foster a strong team spirit, ensuring fluid communication and mutual support.
• Build and maintain genuine relationships with regulars and new guests.
• Support service during peak times with presence and care.
• Ensure compliance with hygiene and safety protocols.
• Address guest concerns with empathy and swift problem‑solving.
• Contribute to revenue development, upselling strategies, and overall guest satisfaction.

Required profile

• Minimum 4 years of experience in a similar role, preferably in a high‑end restaurant.
• Background in hospitality management or related training is a plus.
• Natural team leader: inspiring, supportive, and solutions‑focused.
• Warm and confident communicator with strong hospitality charisma and emotional intelligence.
• Deep understanding of refined service and modern guest expectations.
• Fluent in French and English; Luxembourgish or other languages are a plus.

Required skills

• Reservation systems
• POS system
• Floor management tools

What we offer

• Permanent, full‑time CDI contract.
• Two consecutive days off per week.
• Attractive group benefits.
• Tailored onboarding and training.
• Career growth within a forward‑thinking hospitality group.