Inbound Carrier Manager – EU Carrier Management

About the role

Amazon is seeking an analytical and customer‑focused Inbound Carrier Manager to shape the inbound carrier management function across Europe. You will drive the operational setup, performance monitoring, and strategic growth of both managed and internal carriers, ensuring service excellence while meeting cost and budget targets.

Key responsibilities

• Define and execute inbound operations strategy in line with Amazon Freight expansion.
• Deliver KPI targets, perform root‑cause analysis, and implement solutions.
• Manage procurement, cost goals, and peak‑period execution for fixed and variable costs.
• Oversee a preferred carrier portfolio, ensuring compliance with operational standards.
• Build processes, tools, and cross‑functional teams to enable scalable, flexible operations.
• Develop risk‑management and contingency plans for peak periods.
• Communicate status, risks, and resolutions to stakeholders.

Required profile

• Experience in program or project management.
• Bachelor’s degree or equivalent.
• Strong analytical mindset with a customer‑obsessed attitude.

Required skills

• Intermediate Excel (pivot tables, charts, advanced formulas, data cleansing).
• Knowledge of Lean principles and DMAIC methodology.
• Experience with MS Access and SQL.
• Ability to gather requirements and write detailed documentation.