Helpdesk Support Technician – On-site in Luxembourg

About the role

We are seeking motivated Helpdesk Support Technicians to join a prestigious client in Luxembourg. The position is on‑site and offers the opportunity to work with users of all levels, from fresh graduates to senior professionals.

Key responsibilities

• Perform an initial assessment of incidents, attempt resolution and record details in the ticketing system.
• Monitor incident progress against Service Level Agreements and manage the full incident life‑cycle, including closure and verification.
• Participate in the re‑configuration and installation of PC environments.
• Follow standard service‑desk procedures, advise staff on appropriate actions and maintain ownership of incidents.
• Act as liaison between end‑users and the technology department, escalating issues when necessary.

Required profile

• Fluent in English and French; additional languages are a plus.
• Open to candidates at any experience level – fresh graduates, junior, mid‑level or senior.
• European citizenship required (no sponsorship available).

Required skills

• Knowledge of Microsoft 365 (Outlook, Excel, Windows).
• Experience with PC hardware setup and troubleshooting.
• Familiarity with ticketing systems for incident management.