Head of Sales - Payments

About the role

Paytm Europe Payments S.A. is being established in Luxembourg, backed by One97 Communications Limited, with the aim of helping SMEs across Europe accept and manage payments. The Head of Sales defines and executes the commercial strategy and builds a high-performing organisation covering field sales, partnerships, merchant acquisition, customer success and commercial performance. The role reports to the CEO and sits on the Executive Management Committee.

Key responsibilities

• Define and execute the commercial strategy, identify new markets, customer segments, partnerships and revenue opportunities, and build go-to-market plans for each European market.
• Recruit, develop and lead a field sales organisation and work with the Commercial Talent Acquisition Manager to set up the Paytm Sales Academy.
• Drive merchant acquisition, activation and retention, maximise merchant lifetime value and keep sales aligned with regulatory and compliance requirements.
• Build partnerships with banks, merchant acquirers, ISVs, platforms and software vendors, and expand distribution channels and embedded finance.
• Lead Sales, Partnerships and Customer Success, set KPIs, forecasting and pipeline management, and report performance.
• Collaborate with Product, Technology, Operations, Risk and Compliance, and represent Paytm Europe at industry events and customer meetings.

Required profile

• Proven track record of building and scaling commercial organisations in payments, fintech, banking or technology.
• Experience launching new markets, leading field sales teams and developing strategic partnerships across European jurisdictions.
• Strong record of sustained revenue growth and experience negotiating commercial partnerships.
• Excellent leadership, coaching and stakeholder management skills.
• Desirable: experience launching products into multiple European markets, knowledge of merchant acquiring, Open Banking and payment acceptance, and experience in a regulated financial services environment.