Front office agent

About the role

We are looking for a Front Office Agent to join Proximus Luxembourg’s customer‑facing team. In this role you will be the first point of contact for residential and business clients, helping them with product inquiries, order tracking and sales.

Key responsibilities

• Identify customer needs and follow up on orders.
• Provide advice and recommendations on the company’s product portfolio.
• Build and maintain strong relationships with clients.
• Contribute to revenue growth by promoting and selling services.
• Stay up‑to‑date with market trends and product developments.

Required profile

• High school diploma.
• Professional experience in sales or customer service.
• Proficiency with standard office software.
• Fluency in Luxembourgish, French, English and German.

Required skills

• Office software proficiency.

What we offer

• A professional, innovative work environment within a leading telecom company.
• Opportunities to develop within dynamic, collaborative teams.