Fraud Prevention Specialist

About the role

Satispay, a digital payments platform serving over 6.5 million users, is hiring a Fraud Prevention Specialist in Luxembourg. You will protect users and assets by detecting and preventing fraud across Cards, SEPA Direct Debit (SDD) and other payment schemes, keeping losses low while preserving a seamless user experience.

Key responsibilities

• Monitor multi-channel transaction flows (Cards and SEPA), review real-time and ex-post alert queues and resolve suspicious activity quickly.
• Analyse transaction behaviour, velocity patterns and scheme returns (SDD R-transactions, card chargebacks) to spot new attack vectors.
• Translate fraud insights into requirements and work with the Fraud Strategy team to design, test and calibrate monitoring rules, reducing false positives.
• Intercept fraud early to avoid financial exposure, scheme non-compliance and brand risk.
• Manage negative balances caused by fraud or returns, running structured collection processes.
• Work with Product teams so fraud controls and step-up authentication balance risk with a smooth user journey.
• Gather and share fraud loss and transaction data to drive insights and performance metrics.
• Triage complex card/SDD fraud cases and escalate critical vectors for rapid remediation.

Required profile

• 2 to 4 years in fraud operations or transaction monitoring within fintech, digital banking or payment processing.
• Understanding of Card processing flows, SEPA Direct Debit return cycles and velocity/pattern monitoring.
• Familiarity with negative balance recovery, chargeback handling or debt collection workflows.
• Product-sensitive approach to fraud controls and ability to communicate complex insights clearly to Strategy, Product and Engineering teams.
• Resilience under alert volume, attention to detail and ethical judgment.

Required skills

• Querying transactional datasets and spotting anomalies with analytics tools such as Looker, HEX or SQL.
• Rule design and data literacy for automated detection scenarios.

What we offer

• Private insurance for you and your family, psychological support and mental health workshops.
• Stock option plan, meal vouchers and relocation support.
• Professional development, internal mobility and language courses.
• Unlimited PTO, hybrid working (three days in the office, Tuesday and Thursday plus one of your choice) and flexible hours.
• Enhanced parental leave and additional leave for child sickness.