EMEA Food Services Manager

About the role

JLL is looking for an experienced Food Services Manager for its Integrated Facility Manager (IFM) business line covering the EMEA region. The role ensures high-quality, consistent delivery of food services across multiple regions and sites, and is based on-site in Ettelbruck.

Key responsibilities

• Oversee vendor partnerships for employee catering, including dining facilities, barista coffee shops, vendor pop-ups and hospitality services, as well as coffee machines, vending, complimentary items and deep cleaning.
• Ensure EHS compliance, consistent service delivery, smooth mobilization of new sites and strict adherence to IFM and client contracts.
• Manage vendor performance through KPIs and SLAs, with robust reporting and budget management.
• Build partnerships with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers and the EMEA Program Team, and support RFP processes for food services.
• Create and maintain SOPs and SOWs for the catering division, run quarterly audits and ensure consistency of GREF-mandated hospitality services such as tea points and meeting room standards.

Required profile

• Ideally 6+ years in food or hospitality roles within large commercial organizations.
• Proven facilities contract ownership and supplier/contractor management.
• Working knowledge of quality, environmental and EHS management systems (essential).
• Preferred: degree-level education, Quality/EHS/environmental accreditations, HCIMA membership and facilities management qualifications.

Required skills

• Strong vendor and contract management.
• Excellent verbal and written communication and high IT literacy.
• Team orientation, customer satisfaction focus and continuous improvement mindset.

What we offer

• A total rewards programme with recognition, wellbeing benefits, competitive pay and professional development.
• The chance to work on landmark projects with world-leading businesses.