Document Management Officer (m/f/d)

About the role

PwC Luxembourg's Compliance team, which oversees compliance activities across the firm and protects its regulatory, litigation and reputational interests, is looking for a Document Management Officer. You will work closely with client-facing teams, risk management colleagues and IT stakeholders so that critical documentation is managed accurately, securely and in line with internal requirements.

Key responsibilities

• Support client-facing teams throughout the lifecycle of their engagements with reliable document management services.
• Produce, maintain and manage centralised documentation supporting compliance, quality and operational requirements.
• Ensure secure storage, tracking, retention and destruction of physical files and records in line with internal procedures and control standards.
• Deliver accurate reporting and documentation insights to support risk management and decision-making.
• Contribute to process improvement initiatives that improve service quality, efficiency and user experience.
• Manage administrative activities, including mail handling and the maintenance of procedures and documentation standards.

Required profile

• Bachelor's degree in administration or a related field.
• First experience in an administrative, operational support or client-service-oriented role.
• Fluency in English and French.

Required skills

• Advanced use of Microsoft Excel and Microsoft Word.
• Ability to structure information clearly, maintain accuracy and apply sound judgement when managing documentation and records.
• Integrity, discretion with confidential information and good communication with colleagues and stakeholders.