Client Service Associate II

About the role

Join JPMorgan Chase as a Client Service Associate II and help elevate client experiences. You will provide high‑quality customer service, operational support, and strategic insight to strengthen client relationships and protect the firm’s reputation.

Key responsibilities

• Deliver comprehensive client service, troubleshoot issues, and safeguard against financial and reputational damage.
• Facilitate change‑management processes, ensure strategic communications, and mitigate stakeholder impact.
• Advise clients using market product knowledge while staying aware of industry practices.
• Implement process‑automation initiatives to optimize service delivery and build strong client relationships.
• Monitor and resolve trade discrepancies, conduct root‑cause analysis, and manage fails effectively.
• Own service delivery for a portfolio of complex clients and lead senior‑level service reviews.
• Lead incident management, stakeholder communications, and ensure durable remediation while meeting SLAs.
• Use SLA/KPI trends to tell a clear story, agree actions with clients, and track outcomes to closure.
• Plan and coordinate client operating‑model/reporting changes and migrations with partner teams.
• Lead client due‑diligence meetings, maintain client‑ready decks and evidence, and drive standardisation across accounts.

Required profile

• Demonstrated proficiency in detecting and preventing fraudulent transactions.
• Ability to liaise with various departments to ensure compliance with technical standards and policies.
• Skill in influencing and managing internal stakeholders to achieve mutually beneficial outcomes.
• Expertise in facilitating change management and strategic communication.
• Proficiency in digital literacy and emerging technologies.
• Strong analytical, technical, and problem‑solving abilities with keen attention to detail.
• Experience in a client service role within a financial institution.
• Deep understanding of fund accounting operations and controls.

Required skills