ServiceNow Tester (Luxembourg City)

About the role

We are looking for a ServiceNow Tester to join a global IT company in Luxembourg City. The successful candidate will validate ServiceNow configurations, workflows, and integrations to ensure they meet business requirements and platform best practices before going live.

Key responsibilities

• Design, develop and execute test scenarios, cases and scripts for ServiceNow modules such as Incident, Change, Request, and Problem.
• Perform functional, regression and integration testing on ServiceNow implementations.
• Validate workflows, business rules, SLAs, forms and reports against defined requirements.
• Log, track and retest defects in close collaboration with developers and functional teams.
• Support User Acceptance Testing (UAT) and ensure proper documentation of test evidence.
• Maintain compliance with quality, governance and audit standards.

Required profile

• Proven experience testing ServiceNow applications and ITSM processes.
• Good understanding of ITIL processes and ServiceNow platform functionality.
• Strong attention to detail and analytical skills.
• Fluent in English and French.

Required skills

• ServiceNow
• ITSM
• ITIL
• Functional testing
• Regression testing
• Integration testing
• UAT support
• Test management tools
• ServiceNow or ISTQB certification (optional)