Senior Business Analyst – Banking Applications & CRM Integration

About the role

We are looking for experienced Senior Business Analysts to drive strategic banking initiatives in Luxembourg. The positions focus on lending applications and Microsoft Dynamics CRM integration, acting as the bridge between business stakeholders, IT teams, and external vendors.

Key responsibilities

• Elicit, analyse, and document functional requirements for lending processes and CRM integration projects.
• Lead workshops with operations, compliance, risk, legal and other business units.
• Design solutions using BPMN and UML standards and ensure accurate implementation with development and architecture teams.
• Perform SQL data extraction, analysis and validation to support requirements.
• Coordinate end‑to‑end requirements gathering, translate business needs into functional specifications, and support Microsoft Dynamics CRM deployment.

Required profile

• Minimum 7 years of Business Analyst experience, preferably in banking or financial services.
• Proven track record on finance/lending applications or CRM platforms.
• Ability to work autonomously, manage complex deliverables and facilitate senior‑level workshops.
• Strong communication skills and experience collaborating with cross‑functional teams.

Required skills

• BPMN for business process modelling.
• UML for data modelling and system design.
• SQL for querying and data validation.
• Microsoft Dynamics CRM (or similar CRM platforms).
• Power BI or comparable reporting tools (nice to have).