Operational Manager – Multi-Venue Hospitality

About the role

Concept&Partners is seeking an Operational Manager to oversee the daily performance of several hospitality venues in Luxembourg. Reporting to senior management, you will act as the key bridge between the group’s strategic direction and the on‑ground teams, ensuring each venue delivers consistent quality and profitability.

Key responsibilities

• Oversee and support daily operations of multiple venues, aligning them with group standards.
• Collaborate with Restaurant Managers to structure operations, improve performance and drive service excellence.
• Monitor KPIs, analyse results and implement concrete action plans for cost control and efficiency.
• Support recruitment, onboarding and continuous development of venue teams.
• Ensure compliance with HACCP, safety regulations and other group processes.
• Act as a hands‑on problem solver in complex or high‑pressure situations.
• Contribute to the continuous improvement of concepts, guest experience and operational processes.

Required profile

• Minimum 5 years of experience in a hospitality operational role.
• Experience managing multiple sites or working within a structured group is a strong advantage.
• Hands‑on, pragmatic and solution‑oriented field presence.
• Proven ability to lead, challenge and support managers.
• Solid understanding of operational and financial performance drivers.
• Structured, organised and comfortable working with data and reporting.
• Fluent in French and English; Luxembourgish is a plus.

Required skills

• Advanced Excel for reporting and data analysis.

What we offer

• A transversal role with real impact across several venues.
• A dynamic, demanding environment within a growing hospitality group.
• Competitive compensation aligned with responsibility level.
• Development opportunities and clear career growth prospects within Concept&Partners.