IT Support Engineer

About the role

We are looking for an IT Support Engineer to join our team and ensure smooth operation of user devices and services. You will work on Windows 11, iOS, and a range of enterprise platforms, providing first‑line support and contributing to continuous improvement initiatives.

Key responsibilities

• Install and configure user devices (Windows 11, iOS).
• Manage user access, create profiles and maintain permissions.
• Resolve incidents, perform root‑cause analysis and follow‑up with customers.
• Identify problems, propose solutions and support continuous improvement of the production environment.
• Maintain high technical awareness within your area of responsibility.
• Participate in IT‑related projects and contribute to technology deployments.

Required profile

• Degree in Computer Science or related field.
• 3–5 years of hands‑on IT support experience, preferably in a team setting.
• Experience with access management and strong communication skills in French and English.
• Knowledge of ITIL framework and ITSM tools.
• Motivated, organized, autonomous with a critical mindset and a passion for technology.

Required skills

• Windows 11, iOS device management.
• Access management and profile creation.
• VMware vSphere, VSAN, ESX.
• Windows 10, Office 365.
• Windows Server 2019/2022, Active Directory, Entra ID, Intune.
• PowerShell and other scripting languages.
• ITIL methodology and ITSM tools.

What we offer

• Opportunities to acquire and develop experience for a long‑term career.
• A growing company with interesting IT projects and new technology deployments.
• A friendly, international environment that encourages curiosity and skill development.