Groups & Events Coordinator – Hotel

About the role

The Groups & Events Coordinator ensures profitable group and event management for the hotel by handling quotations, contracts, and operational coordination. You will act as the main liaison between guests, meeting planners, and internal departments, guaranteeing high‑quality service and exceeding customer expectations.

Key responsibilities

• Prepare price quotes for group bookings, social events and meetings (including groups under 10 rooms).
• Draft and manage service contracts once bookings are confirmed.
• Coordinate all operational details, communicating requirements to relevant hotel departments.
• Produce group summaries and Food & Beverage service orders at least 7 days before arrival.
• Review contracts and programmes received from the Group Sales Coordinator and introduce yourself to the client as the new contact.
• Analyse client needs to upsell food, beverage and ancillary services.
• Monitor deposits and payments, update pro‑forma invoices and send them to clients as needed.
• Participate in daily service‑order meetings, report changes, cancellations or special requests.
• Resolve any issues during the stay and follow up with the client.
• Close group files after the event and share client feedback with all departments.
• Plan and lead pre‑convention meetings to ensure smooth execution.

Required profile

• Experience in hotel group and events coordination or a similar hospitality role.
• Strong communication skills to interact with clients and internal teams.
• Attention to detail for contract review, pricing and service order preparation.
• Ability to upsell and maximise revenue from food, beverage and ancillary services.
• Organisational skills to manage multiple groups and events simultaneously.

Required skills

What we offer

• Opportunities for professional growth within an international hotel brand.
• Dynamic work environment with a focus on teamwork and service excellence.