Executive Director – Head of Operations

About the role

The Executive Director – Head of Operations will act as the senior guardian of governance standards for a leading financial services provider operating in Luxembourg. Reporting to the CEO and Board, this role ensures regulatory readiness, auditability and sustained compliance with CSSF expectations.

Key responsibilities

• Maintain consistent, well‑documented governance oversight across the Luxembourg entity.
• Drive regulatory readiness, auditability and ongoing compliance with CSSF expectations.
• Sponsor and oversee governance and audit remediation initiatives, focusing on root‑cause resolution and durable outcomes.
• Identify, escalate and track issues with clear accountability and Board‑ready reporting.
• Liaise with Internal Audit, external auditors and regulatory bodies on governance matters.
• Establish clear accountability, structured performance assessment and effective escalation paths.
• Provide independent judgement, constructively challenge decisions and raise material concerns to senior leadership.
• Integrate governance committees, ensuring alignment, follow‑through and high‑quality decisions.

Required profile

• 12+ years of experience within regulated financial services.
• Strong understanding of Luxembourg management company governance and supervisory expectations.
• Proven track record in governance oversight, regulatory engagement, audit interactions or operational leadership.
• Experience working within outsourced or group‑enabled operating models.
• Excellent English communication skills, including Board‑level engagement.
• Valid Luxembourg work permit.

Required skills