Customer Service Representative

About the role

The Customer Service Representative will act as the primary interface between Ampacet’s customers and the company, supporting order management, communication and satisfaction across our global plastics solutions business. You will coordinate with multiple internal departments to ensure that customer requirements are met efficiently and accurately.

Key responsibilities

• Process sales orders, confirming product availability, delivery timelines, lead times and pricing.
• Serve as liaison among customers, production plants and sales teams to fulfill special order requirements.
• Conduct daily follow‑ups on open orders to ensure on‑time delivery.
• Prepare orders for invoicing after shipment.
• Handle customer complaints and service requests, providing prompt and satisfactory resolutions.

Required profile

• Bachelor’s degree in International Business, Trade Relations or a related field.
• Fluency in English and two additional languages (Dutch, French, Italian or German).
• Strong organizational and communication abilities.
• Professional telephone etiquette and clear written communication.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft PowerPoint.