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Cette offre a expire le 30/08/2026. Elle n'accepte plus de candidatures.
Bilingual Customer Service Representative (English/French)
LHH · Luxembourg
Description du poste
About the role
We are seeking a bilingual Customer Service Representative fluent in English and French to join our manufacturing client’s team in Capellen. The position starts as a temporary assignment with the potential to become permanent, offering the chance to work closely with internal and external customers on order management and support.
Key responsibilities
- Process customer orders and manage order changes using the SAP ECC6 system.
- Communicate order updates, delays, and changes to customers and relevant internal departments.
- Prepare pro‑forma invoices, follow up on payments (L/C, draft, cash before shipment) and handle invoicing corrections.
- Generate daily control reports and obtain approvals for samples, rush shipments, and non‑standard lead times.
- Respond promptly to customer inquiries regarding order status and provide follow‑up support.
- Coordinate documentation and certificates, and support the sales team with meeting preparation and open‑order tracking.
- Participate in regular customer service meetings and produce required reports.
Required profile
- Strong interpersonal and communication skills in both English and French.
- Positive, dynamic attitude with a customer‑focused mindset.
- Ability to work under pressure, handle multiple tasks and demonstrate resilience.
- Proactive, detail‑oriented and willing to take responsibility and learn.
Required skills
- SAP ECC6
- Microsoft Excel
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LHH
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