First-Level IT Support Engineer (Junior & Senior)

About the role

ABAKUS IT SOLUTIONS is expanding its first‑level IT support team with both junior and senior engineers. You will be the initial point of contact for end‑users, delivering fast, reliable assistance for a modern workplace environment.

Key responsibilities

• Diagnose and resolve routine IT incidents and service requests.
• Troubleshoot Windows 10/11 and Microsoft 365 applications, including Teams, SharePoint, OneDrive, Planner, and To Do.
• Manage user accounts, permissions, and groups in Active Directory.
• Support mobile device management, device registration, line management, and profile updates.
• Handle remote‑access, connectivity issues, digital certificates, OTP registration, and secure authentication.
• Assist with file sharing, network drive mapping, and file restoration.
• Perform secure data wiping on IT assets following internal security procedures.
• Maintain IT asset inventory through barcode scanning, stock monitoring, and asset registration.
• Prepare, label, and organize newly delivered equipment.
• Provide support for videoconferencing systems, hybrid meetings, and web streaming.

Required profile

• Junior: Minimum 2 years of professional experience with ServiceNow and first‑line IT support.
• Senior: Minimum 5 years of professional experience with ServiceNow and extensive enterprise first‑level support.
• Strong communication skills in English and French.
• Analytical mindset with solid troubleshooting abilities.

Required skills

• ServiceNow
• Microsoft Windows 10 & 11
• Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner, To Do)
• Active Directory user administration
• WipeDrive
• Webex
• Mobile device management
• Remote access and connectivity troubleshooting
• Digital certificates and OTP handling
• Secure data wiping procedures
• IT asset inventory management (barcode scanning)

What we offer

• Long‑term IT projects in a collaborative environment.
• Exposure to modern workplace technologies.
• Continuous technical skill development.
• People‑first culture that values expertise and teamwork.