1st Line IT Support Technician

About the role

We are seeking a proactive 1st Line IT Support Technician to join a key client’s team in Luxembourg. You will be the first point of contact for users, delivering prompt assistance and ensuring smooth operation of the IT environment.

Key responsibilities

• Provide initial support for routine incidents and service requests.
• Perform network patching on equipment locations and technical rooms.
• Manage Microsoft 365 services, including Teams, SharePoint, OneDrive, and Planner.
• Handle mobile device management, remote‑access troubleshooting, and OTP registration support.
• Assist users with certificate downloads, file‑sharing, and videoconferencing/web‑streaming setups.
• Securely wipe data from PCs, servers, smartphones, and external storage according to internal policies.
• Maintain asset inventory: barcode scanning, labeling, stock monitoring, and yearly audits.

Required profile

• Minimum 2 years of experience using the ServiceNow platform.
• Fluent in both French and English (written and spoken).

Required skills

• Microsoft Windows 10 & 11.
• Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner).
• Active Directory user and group management.
• ServiceNow ticketing system.
• Network patching and basic networking concepts.
• Mobile Device Management (MDM) tools.
• Remote access troubleshooting.
• WipeDrive and Webex.