Senior Technical Business Analyst - Operations & Automation

About the role

Salonkee, a beauty-tech company helping salons manage appointments, payments and client management, is hiring a Senior Technical Business Analyst for its small, high-impact Operations team in Luxembourg. Reporting directly to the COO, the role owns CRM workflows, builds automations and connects a growing stack of tools across Sales, Customer Support, Finance and Marketing. You will not write product code, but will design, document and maintain the operational backbone of the company.

Key responsibilities

• Zoho CRM: design, build and maintain end-to-end workflows (forms, assignment logic, widgets, lead scoring) to increase deal closure across a 100+ sales force.
• Automation and integration: build and maintain webhook-driven workflows with n8n connecting Zoho CRM, Intercom, Zoho Billing, Zoho Sign, Brevo, Airtable, BambooHR and more, including data sync, event triggers and error handling.
• Data operations: run mass data clean-ups, enrich records via APIs, normalize fields and safeguard data integrity.
• Solution design and stakeholder support: turn business needs from the COO and department leads into automated flows and help cross-departmental teams adopt them.

Required profile

• 3-6 years in a Revenue Operations, Sales Operations, Business Operations or Technical Business Analyst role, ideally at a SaaS or tech company.
• Proven track record building complex automations.
• Experience manipulating data at scale: mass updates, scripting, enrichment pipelines.
• Strong ownership, clear communication with technical and non-technical teams, and fluency in English.

Required skills

• Deep hands-on experience with a major CRM (Zoho CRM ideally; Salesforce or HubSpot acceptable).
• Building automations with n8n, Make, Zapier or similar.
• Working with APIs, webhooks and JSON, plus working knowledge of JavaScript.

What we offer

• A high-impact role with real ownership, direct exposure to the COO and leadership.
• A competitive remuneration package.
• A dynamic, international, supportive work environment with flat hierarchies.
• Regular company events for team bonding and networking.