Senior Business Analyst – ICT Solutions

About the role

Join COSMOTE Global Solutions NV as a Senior Business Analyst and act as the bridge between business needs and technology solutions. You will collaborate with cross‑functional stakeholders to design, document, and deliver high‑quality processes and applications that drive efficiency and innovation across the organization.

Key responsibilities

• Organise and lead cross‑bank workshops, facilitating outcome‑oriented discussions to clarify requirements and resolve design questions.
• Analyse current (“AS‑IS”) processes and design target (“TO‑BE”) processes, ensuring alignment with scope, timeline, cost and quality constraints.
• Elicit, consolidate and maintain business requirements, user stories and acceptance criteria in partnership with stakeholders.
• Maintain and update business and functional specifications, contributing to technical documentation.
• Support implementation cycles using Azure DevOps for backlog management, sprint preparation, and progress tracking.
• Identify dependencies, risks and issues, working with the Project Manager and technical teams to resolve them.
• Participate in functional testing and ensure successful delivery of solutions.

Required profile

• Proven experience as a senior business analyst in iterative, implementation‑driven environments.
• Strong facilitation skills for workshops and stakeholder meetings.
• Ability to translate business needs into clear, actionable documentation.
• Experience coordinating between business, project management and technical delivery teams.

Required skills

• Azure DevOps for backlog management, user story definition and sprint tracking.