Senior Account Maintenance Officer (Private Banking)

About the role

Deutsche Bank Luxembourg's Wealth Management business is looking for a Senior Account Maintenance Officer. You will act as a trusted partner to Coverage teams across Luxembourg and several international locations, including Germany, Austria, the Nordics, Emerging Europe, Switzerland, the UK and the MEA region. Working in a dynamic team, you will deliver client service, foster trust and uphold high standards of professionalism and integrity.

Key responsibilities

• Support Coverage teams in Luxembourg and offshore locations with newly adopted clients, account maintenance and day-to-day client servicing.
• Maintain and administer client data, account records and system codifications, keeping them accurate and complete.
• Work with Product, Credit, Risk, Legal and Compliance specialists to process client requests efficiently.
• Ensure client interactions and documentation comply with regulatory requirements, internal policies and compliance standards, including proper record keeping in Deutsche Bank systems.
• Manage and resolve complex account-related enquiries throughout the lifecycle of Private Banking relationships.
• Contribute to departmental projects and continuous improvement initiatives.

Required profile

• 3-5 years of professional experience in financial services, preferably in Private Banking, Wealth Management, Client Services or a related field.
• Sound understanding of banking products, operational processes and regulatory requirements.
• Fluent English and German, written and spoken; additional languages are an advantage.
• The successful candidate will be asked to present a recent criminal record.

Required skills

• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities, accuracy and attention to detail.
• Ability to handle multiple priorities in a fast-paced environment.
• Proven ability to use AI tools to improve productivity and workflows, with responsible and ethical use of data and AI outputs.

What we offer

• Well-being support: mental health initiatives, counseling, in-house gym, standing desks, medical check-ups and a hybrid working model.
• Local benefits: various types of leave, sports groups, company car participation, lunch voucher scheme and public transport reimbursement.
• Pension contribution plans, worldwide accident insurance, private insurance discounts and a corporate benefits platform.