IT Service Desk Agent

About the role

Sopra Steria, a European digital solutions provider, is hiring an IT Service Desk Agent in Leudelange, Luxembourg. The agent provides first-line support so that IT systems run smoothly and efficiently, resolving technical issues and supporting end users. The role is on-site, full-time (40 hours per week) and permanent.

Key responsibilities

• Provide first-line support to ensure IT systems run smoothly and efficiently
• Resolve technical issues and support end users
• Contribute to continuous improvement through collaboration and feedback

Required profile

• Permanent contract, 40 hours per week, based in Leudelange
• 1 to 2 years of internship experience (junior)
• Degree in IT or equivalent experience
• English, French, German and Luxembourgish are mandatory; other languages are an asset
• Driving licence required
• Shifts 7:00-19:00, on-call (24/7)
• First experience in IT Service Desk or Call Center is an asset

Required skills

• Basic knowledge of Windows/Linux, Active Directory, Office 365, networking and Exchange
• Familiarity with SCCM, Citrix, VMware or backup solutions is a plus
• Strong communication, organisational and customer-service skills

What we offer

• Company car with energy card
• Meal vouchers and mobile phone with subscription
• Group insurance and complementary health insurance
• Access to training programmes and certification opportunities
• Extensive career development opportunities, including the Sopra Steria Academy