HR Service Center Officer (Fixed-term, 12 months)

About the role

PwC Luxembourg is looking for an HR Service Center Officer on a 12-month fixed-term contract within its Human Capital team in the centralised HR Service Center. The center is the first point of contact for employees on HR administrative questions, and the officer works closely with HR expert teams to give clear, reliable answers and support smooth employee administration.

Key responsibilities

• Welcome employees at the HR reception and create a professional, well-organised first point of contact.
• Answer employee questions through the desk, telephone and online platform, giving clear guidance on HR processes and administrative steps.
• Support employees on internal procedures and regulations, social security, labour law and administrative procedures in Luxembourg and the Greater Region.
• Document questions and answers in internal IT tools so information stays accurate, traceable and useful.
• Collaborate with HR expert teams when requests need specialist input or deeper research.
• Handle incoming and outgoing HR documents and contribute to wider HR administrative tasks.
• Ensure quality, confidentiality and timely follow-up in every interaction.

Required profile

• Bachelor's degree (bac+2/3) in administration, human resources or another relevant field.
• 6 months to 1 year of similar experience in Luxembourg.
• English at C1 level; French and/or German is a plus.

Required skills

• Working knowledge of standard IT tools and the ability to document information accurately in internal systems.
• Confidential handling of HR administrative information.
• Service-first approach, active listening, communication and adaptability to changing processes.