Helpdesk L1/L2 Support Engineer

About the role

We are seeking a proactive Helpdesk L1/L2 Support Engineer to join a private banking client in Luxembourg. You will be the first point of contact for end‑users, delivering efficient technical assistance across a range of hardware, software and cloud services.

Key responsibilities

• Provide 1st and 2nd line IT support for incidents, service requests and technical issues.
• Troubleshoot and resolve hardware, software, OS and network problems in Windows and Linux environments.
• Administer Active Directory, Azure AD (Entra ID), Group Policies, user accounts and access rights.
• Support Microsoft 365 services including Exchange Online, Teams, OneDrive and SharePoint Online.
• Deploy, configure and maintain desktops, laptops, applications and virtual machines using enterprise management tools.
• Manage endpoint devices via Microsoft Intune (enrollment, compliance, app deployment, MDM).
• Monitor virtualised environments and maintain accurate documentation.
• Ensure incident resolution aligns with SLA commitments.

Required profile

• Proven experience in Helpdesk, Service Desk, Desktop Support or IT Support Engineer roles delivering Level 1 and Level 2 support.
• Strong knowledge of Windows Server, Windows 7/10/11 and Linux operating systems.
• Hands‑on experience with Active Directory, Azure AD, Group Policy and Microsoft 365/Azure environments.
• Familiarity with endpoint management tools such as Microsoft Intune, SCCM 2012 and Microsoft Endpoint Configuration Manager.
• Excellent troubleshooting, analytical and communication skills.

Required skills

• Windows Server, Windows 7/10/11, Linux
• Active Directory, Azure Active Directory (Entra ID), Group Policy
• Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint Online
• Microsoft Intune, SCCM 2012, Microsoft Endpoint Configuration Manager
• Flexera InstallShield AdminStudio 11.5, Microsoft App‑V
• PowerShell, VBScript, Batch scripting
• VMware Virtual Center, VMware Virtual Machines, Hyper‑V