Head of Supply Chain Planning & Customer Operations

About the role

This is a pivotal role in shaping planning excellence, customer experience and operational performance across the region.

Key responsibilities

• Lead and develop a regional, multi‑location team.
• Own the regional S&OP process, aligning Sales, Marketing, Supply Chain and Manufacturing.
• Improve forecasting performance, inventory optimisation and service levels.
• Build strong partnerships with Manufacturing, Logistics, Commercial teams and key retail customers.
• Lead Customer Operations, Order Management and e‑commerce fulfilment activities.
• Drive supply chain digitalisation, automation and continuous‑improvement initiatives.
• Monitor operational KPIs, service performance and supply chain costs.
• Support budgeting, business planning and strategic decision‑making.

Required profile

• Bachelor’s or Master’s degree in Supply Chain, Operations or Business.
• Significant leadership experience within end‑to‑end supply chain, planning and customer operations.
• Proven experience leading multicultural teams in a large international environment.
• Fluent in French and English; additional EU languages a plus.

Required skills

• Strong ERP knowledge, preferably SAP.