Head of Supply Chain Planning & Customer Operations

About the role

This senior position leads regional supply chain planning and customer operations for a global FMCG leader. You will shape planning excellence, enhance the customer experience and drive operational performance across multiple countries.

Key responsibilities

• Lead and develop a multicultural regional team across several locations.
• Own the regional S&OP process, aligning sales, marketing, supply chain and manufacturing.
• Improve forecasting accuracy, optimise inventory and raise service levels.
• Build strong partnerships with manufacturing, logistics, commercial teams and key retail customers.
• Direct customer operations, order management and e‑commerce fulfilment.
• Drive digitalisation, automation and continuous‑improvement initiatives within the supply chain.
• Monitor operational KPIs, service performance and supply‑chain costs.
• Support budgeting, business planning and strategic decision‑making.
• Champion a culture of customer centricity, accountability and operational excellence.

Required profile

• Bachelor’s or Master’s degree in Supply Chain, Operations or Business.
• Significant leadership experience in end‑to‑end supply chain, planning and customer operations.
• Proven track record leading multicultural teams in a large, international environment.
• Analytical mindset with strong ERP knowledge.
• Excellent communication, influencing and stakeholder‑management abilities.
• Fluent in French and English; additional EU languages are a plus.

Required skills

• SAP (ERP system)