Digital Workplace Support Officer (Fixed‑Term, 9 months)

About the role

The Digital Workplace Support Officer is the first point of contact for internal users, handling IT‑related requests through the JIRA ticketing system. Working under the IT Administration and Support Team Leader, the role ensures timely resolution, clear communication and proper documentation during a 9‑month fixed‑term assignment.

Key responsibilities

• Receive, filter, sort and prioritize incoming tickets in JIRA.
• Resolve quick‑task tickets within 30 minutes or prepare detailed tickets for 2nd‑level support.
• Collaborate with other IT groups to solve complex issues.
• Contact external vendors and suppliers when escalation is required.
• Communicate status, progress and estimated resolution times to ticket reporters.
• React to monitoring alerts and take corrective actions.
• Document incidents, solutions and create knowledge‑base entries.
• Provide hardware support and train users on business applications.
• Perform ad‑hoc activities related to digital workplace support.

Required profile

• Degree in IT (minimum two years post‑A‑level).
• Fluent English with strong written and spoken communication.
• At least two years of experience in an IT‑related support role.
• Experience working in an international, multicultural environment.

Required skills

• Strong knowledge of Windows operating systems.
• Strong knowledge of Linux operating systems.
• Proficiency with JIRA ticketing system.
• Experience in application support and troubleshooting.
• Good understanding of IT systems and networks.
• Proficient in Microsoft Office tools.
• Hands‑on experience with user hardware support.