Customer Service Administrator (German speaker)

About the role

Join Zurich’s Customer Service team in Luxembourg as a Customer Service Administrator. You will support the growing European portfolio, interacting with brokers, customers and internal stakeholders on expat and local Group Life and Disability products.

Key responsibilities

• Administer new and existing client accounts in line with service standards.
• Process policy renewals together with the Pricing, Proposition and Sales teams.
• Follow up outstanding debts and confirm incoming payments.
• Conduct Anti‑Money‑Laundering (AML/KYC) checks according to compliance guidelines.
• Communicate agreed options and solutions to customers and brokers promptly and professionally.
• Maintain strong relationships with brokers and customers, ensuring expectations are met.
• Perform general administrative and reception duties as part of the team.

Required profile

• Fluent in English and German.
• Minimum two years of experience in the insurance or finance sector, or a similar role.
• Excellent written and verbal communication skills.
• Strong organizational and time‑management abilities, with attention to deadlines.
• Constructive approach to dealing with internal and external customers.

Required skills

• Proficiency with Microsoft Office applications.
• Good knowledge of Microsoft Excel.

What we offer

• Full‑time position in an international environment based in Luxembourg.
• Competitive compensation aligned with market rates.
• Group health insurance and pension plan.
• Flexible working policy to support work‑life balance.
• Clear career path and development opportunities within Zurich.
• Open‑door management and a transparent work model.
• Training and development programmes for upskilling.