ServiceNow CMDB Expert

About the role

Taleo Consulting is looking for a ServiceNow CMDB Expert to join its Luxembourg team. You will support the management and continuous improvement of the ITSM implementation on the ServiceNow platform, working in an Agile environment and collaborating with both technical and business stakeholders.

Key responsibilities

• Support ServiceNow Application and Service Mapping activities.
• Create service instances, validate mapping landscapes, and remediate mapping gaps.
• Monitor CMDB data quality, identifying missing CIs, invalid lifecycle states, broken relationships, orphaned CIs, and ownership inconsistencies.
• Escalate data quality issues to CI Managers, CMDB Support, ITOM Support, Data Owners, and Technology Owners.
• Facilitate CMDB health reviews and verification audit sessions.
• Provide guidance on CMDB governance, CI lifecycle standards, and relationship modelling.
• Support CMDB ticket queues and coordinate remediation actions through to closure.
• Organise stakeholder meetings, workshops, quality reviews, and training sessions.
• Produce and maintain CMDB documentation and training materials.
• Participate in Agile ceremonies, backlog refinement, estimation, and prioritisation.
• Identify structural data issues and propose governance or process improvements.

Required profile

• Minimum 3 years of experience with ServiceNow CMDB.
• Experience with CMDB health, data quality monitoring, remediation, and service mapping.
• ServiceNow CSA certification (required).
• ServiceNow CIS – Data Foundation certification (highly recommended).
• Strong analytical and communication abilities.
• Ability to work with both technical and business staff.

Required skills

• ServiceNow CMDB
• ServiceNow Service Mapping
• CMDB health monitoring
• Data quality remediation
• Agile methodology