Senior Key Account Manager – Private Markets

About the role

bunch is building the operating infrastructure for the next generation of private markets. As a Senior Key Account Manager you will be the strategic partner for fund managers and investors, shaping their experience and driving measurable growth.

Key responsibilities

• Serve as the strategic point of contact for fund managers, ensuring a seamless, high‑quality experience across all touchpoints.
• Lead the end‑to‑end post‑sales lifecycle—from onboarding through growth and upsell—collaborating with Operations, Product, Sales, Legal, and Finance.
• Build deep, trust‑based relationships with customers and translate their needs into insights that drive product and operational improvements.
• Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
• Collaborate with the Head of Customer Success to refine and scale the Customer Success strategy as the company grows.

Required profile

• 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
• Hands‑on experience in a private equity or venture capital environment—fund operations, investor services, or fund administration.
• Ability to manage complex, high‑value customer relationships and engage with senior stakeholders.
• Strong analytical and communication skills, with the ability to simplify complex topics.
• Proven track record in fast‑moving, high‑growth environments.
• Fluency in English and German.

What we offer

• Competitive salary and a customizable benefits package (wellbeing, sport, mobility, food, and more).
• 28 days of vacation plus 2 company days and local public holidays.
• Remote‑first work model with up to 6 remote calendar weeks per year.
• Diverse team of 120+ employees from 40+ countries.