Remote French-English Customer Support Representative

About the role

We are looking for a bilingual French-English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order-related issues and ensuring they feel valued.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email and phone.
• Provide step-by-step guidance to resolve technical, e-commerce or order issues.
• Maintain accurate records of all interactions in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a friendly remote team to deliver consistent service.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Excellent communication skills and calm, solution-focused attitude under pressure.
• Experience with bilingual support is a plus.

Required skills

• Familiarity with help-desk tools such as Gorgias, Zendesk or similar.
• Experience with e-commerce platforms like Shopify.
• Knowledge of CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive salary with regular reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• A collaborative team that values growth, respect and continuous improvement.