Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them resolve issues and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email and phone.
• Provide step‑by‑step guidance to solve technical or order‑related problems.
• Maintain accurate records of each interaction in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a friendly remote team to deliver consistent service.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Strong communication skills and calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.
• Use of CRM systems for managing customer data.

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.