Remote French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will be the first point of contact for customers, helping them resolve technical or order‑related issues through chat, email, and phone while delivering a friendly, solution‑focused experience.

Key responsibilities

• Respond to customer inquiries in French and English via multiple channels.
• Provide step‑by‑step guidance to troubleshoot technical and e‑commerce issues.
• Maintain accurate records of all interactions in the support system.
• Share customer feedback to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm and solution‑oriented under pressure.
• Excellent written and verbal communication skills.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.