Remote French Bilingual Customer Support Representative

About the role

A remote French bilingual customer support representative connects with customers from French-speaking regions by voice call and live chat, helping them track orders, answer product questions and resolve issues. The role combines empathy, clear communication and problem-solving in a fast-paced, digital-first environment.

Key responsibilities

• Deliver timely and friendly support in French and English via calls and chat
• Troubleshoot issues with a calm, solutions-first approach
• Document all customer interactions accurately
• Identify recurring trends and share feedback to improve processes
• Collaborate with team leads and colleagues to stay aligned on priorities
• Represent the brand professionally, with care and cultural sensitivity

Required profile

• Fluent in French and English
• 1+ year of remote or online experience in customer service or a similar role
• Bilingual customer support experience is an advantage
• Calm and solution-focused under pressure

Required skills

• Excellent written and verbal communication
• Experience with Gorgias, Zendesk, Shopify or similar tools is a plus
• Familiarity with e-commerce and CRM systems is a plus
• Hardware: laptop or desktop with an i5 processor or higher; reliable internet (at least 25 Mbps up and down); quiet, dedicated workspace

What we offer

• Permanent work-from-home setup
• Competitive pay, reviewed annually
• Paid time off for rest and recharge
• Monthly health stipend
• Performance bonuses based on KPIs
• A team culture that values growth, accountability and connection