Onsite Technician - 1st / 2nd Level Support (m/w/d)

About the role

Everience, a digital technology services provider active in the Benelux and internationally, is recruiting an Onsite Technician in Luxembourg for first and second level support. The role covers workstations, mobility devices and the physical infrastructure of clients' sites.

Key responsibilities

• Assist clients with first and second level support on workstations and mobility devices
• Support infrastructure installations, replacements, changes, relocations and removals
• Provide support for computer systems and mobile devices (iPad, iPhone) in case of hardware and software incidents
• Support inventory units such as monitors, local printers, local scanners and notebook docking stations, as well as local network printer systems
• Receive materials and spare parts, inventory them, prepare for installation, install and give feedback to customers
• Demonstrate excellent customer service

Required profile

• At least 1 year of onsite support and customer care experience
• IT support experience in a large enterprise environment
• Fluent spoken and written English and French
• Organised, able to work independently, pragmatic and hands-on, with good interpersonal and listening skills

Required skills

• Windows environment, Office 2016 and 365, mobile and mail services, collaboration tools and MS Teams
• Basic knowledge of the Apple environment (iPhone)
• Incident and request processing (ITIL, ticket tracking)
• Monitoring and reporting of production environments (dashboards, KPIs) and improvement of procedures and documentation